Instructions on Withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. However, there is no right of withdrawal if the product has already been opened. The withdrawal period will expire after fourteen days from the day on which you acquire, or a third party named by you other than the carrier acquires, physical possession of the goods.
To exercise your right of withdrawal, you must inform us, the hafesan HandelsgesmbH., Gewerbesiedlung 3, 9130 Pubersdorf, Austria
(Phone +43 (0)4224 81133, Fax +43 (0)4224 81133-33, email: of your decision to withdraw from this contract by an unequivocal statement (e.g. letter sent by post, fax or email). You may use the attached withdrawal form for this purpose. To meet the withdrawal deadline, it is sufficient for you to send a communication notifying us of your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we were informed of your decision to withdraw from this contract. We will carry out this reimbursement using the bank account communicated by you. Should this not be possible, we will carry out the reimbursement using the same means of payment as you used for the initial transaction unless we have expressly agreed otherwise with you. In any event, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You must send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will have to bear the direct cost of returning the goods.

Withdrawal Form

If you wish to withdraw from the contract, please fill in this form and return it to us:

hafesan HandelsgesmbH.
Gewerbesiedlung 3
9130 Pubersdorf

Phone:           +43 (0)4224 81133
Fax:                +43 (0)4224 81133-33

I/We hereby give notice that I/we withdraw from my/our order for the following hafesan goods:


Invoice number: _______________________

Ordered on:     _________________________ / Received on: ______________________

Name:                        _____________________________________________

Address:        _____________________________________________

Email:             __________________@__________________._______

Telephone:     _____________________________________________

O   I/We request that repayment be made to the following account:

Account holder: ________________________ Bank: ___________________________

IBAN:  _________________________________  BIC:   ___________________________

Signature: ____________________________

Date:         ____________________________